Register   |  Login
 
Upcoming Events

  • N/A
Announcement

VACANCIES:

Arbitration Officer wanted! Click here to download the job ad! Deadline Friday 17 February 2012, by 17:00

To apply:

Send CV and cover letter via e-mail to jobs@arbitrationcouncil.org or deliver them to the ACF at No. 72, Street 592 (corner of St. 327), Sangkat Boeung Kak II, Khan Tuol Kork, Phnom Penh, CAMBODIA

REOI:

Not available at the moment.

To submit EOI:

Send EOI to Ms. Chhen Vanny at vchhen@arbitrationcouncil.org or No. 72, Street 592 (corner of St. 327), Sangkat Boeung Kak II, Khan Tuol Kork, Phnom Penh, CAMBODIA

Arbitral Award Announcement


  • 2012/12-Kwei Yang (Cambodia) Co, Ltd
  • 2011/182-MPA International Security Services Ltd
  • 2012/004-USA Fully Field (Cambodia) Garments Co., Ltd 
  • Click here for more awards

 

 
Complaint

Complaints-Handling Mechanism

Complaint Handling Mechanism sets out the requirement for complaint and provides a mechanism to process a complaint received by the Arbitration Council Foundation.

Instructions for Making a Complaint to the Arbitration Council Foundation

The following complaint form is set out for the public who wish to inform the Arbitration Council Foundation about a complaint, seek resolution or give comments regarding the following areas of operation:

  • Complaints regarding the labour dispute resolution process at AC (includes Arbitrators),
  • Complaints regarding staff members,
  • Complaints regarding procurement, and
  • Other complaints

In principle, complaints lodged to the Arbitration Council Foundation must be made in writing. The ACF will be able to consider the complaint when it contains the following:

  • Contact information (telephone number and/or e-mail address) of the aggrieved party (required) for verification purpose,
  • Name of the aggrieved party and his/her institutional affiliation (optional).
  • Clarity and specificity of complaint: the aggrieved party should state clearly and specifically what the complaint is about, the reasons for which s/he is aggrieved, and remedial actions being sought (required)

For more information, please see Complaint Handling Mechanism ACF. No 082/10

Please click to download