The Secretariat of the Arbitration Council is established by law to administrate the labour dispute resolution service of the Arbitration Council. The Secretariat is an out-posting of the Ministry of Labour and a neutral office. The Secretariat can give assistance regarding procedure but they cannot give legal advice. They act without bias towards either party.

As parties to a dispute must have no direct contact with the Arbitration Panel except on the day of the hearing, all communications and enquiries regarding a labour dispute case should be directed to the Secretariat.

The key functions of the Secretariat are to receive and process labour dispute cases forwarded from the Ministry of Labour, facilitate arbitrator selection by the parties, act as administrative intermediary for all communications between the arbitration panel and the parties, collect and distribute documents and other communications relating to arbitration proceedings and issue the arbitral awards.